Information We Collect Through Enquiries and Support Requests
When you send an enquiry through our contact form or ask for support, we may collect your name, company name, contact details, location, and the details of your request. We may also receive information about your label press, finishing setup, operator training needs, spare parts requirements, or service history where it is necessary to respond properly.
We collect only the information needed to handle your request, manage our relationship with you and keep accurate records. If you choose not to provide certain details, we may not be able to respond fully or provide the service you asked for.
- Contact and identity details
- Business and site information
- Technical and service related notes
- Records of correspondence and follow up
Why We Use Personal Information
We use personal information to respond to enquiries, arrange press installation, commissioning, training and support, and to manage customer service matters. We may also use it to prepare quotations, plan site visits, coordinate technical assistance and communicate about maintenance or parts support.
Where required, we may use information for legal compliance, internal administration and service records. We do not use personal information for purposes that are unrelated to your enquiry or our business relationship.
- To reply to contact form submissions
- To provide services and technical support
- To keep service and training records
- To meet legal and regulatory obligations
Sharing Information With Service Providers
We may share personal information with trusted service providers who assist with administration, communication, document handling or technical support. They may only use the information for the work they perform on our behalf and must treat it as confidential.
We may also disclose information if required by law, court order or a lawful request from a public authority. Where practical, we will limit any sharing to what is necessary for the purpose at hand.
- Administrative support providers
- Technical and maintenance partners
- Professional advisers where needed
- Authorities where disclosure is required by law
How We Protect Your Personal Information
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. Access is limited to people who need the information to perform their duties, including sales, technical support, training coordination and customer care.
While no system can guarantee complete security, we work to reduce risk through careful handling, access control and secure storage practices. If a security incident affects your personal information, we will handle it in accordance with applicable law.
Retention of Records and Business Communication
We keep records for as long as needed to provide services, resolve queries, comply with legal obligations and maintain proper business records. This can include correspondence, quotations, service notes, training records and support logs related to your interactions with us.
Once information is no longer required, we will take reasonable steps to dispose of it securely. Some records may be retained for longer where the law requires it or where there is a legitimate business need.
Your Rights Under POPIA
You have rights in relation to your personal information, subject to lawful limitations. You may ask what information we hold about you, request correction of inaccurate information, or object to certain processing where permitted by law. You may also ask for deletion where we are not legally required to keep the record.
If you believe your information has been handled incorrectly, you may raise the matter with us through our contact page. We will review the request and respond within a reasonable time.
- Access your personal information
- Request correction or deletion
- Object to processing where allowed
- Lodge a complaint through the proper process
Updates To This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our services, legal obligations or internal processes. Any revised version will apply from the date it is published on our site.
We encourage you to review this policy whenever you submit an enquiry or continue using our services. If you have questions about how we handle personal information, please use the enquiry form on our contact page.