Start here: choose the right support route
If your press is down, your print quality has changed, or you need help with a new job setup, start by sending an enquiry through the contact form. Include the machine type, what is happening on press, your location and whether the issue is urgent. That helps our team route the request to the right person first time.
We support label converters from Spartan, Kempton Park and across South Africa, including Johannesburg, Pretoria, Durban, Cape Town and Gqeberha. If you are running short on time, mention whether you need remote support, a site visit or spare parts guidance.
- General press questions: ask for technical support
- Urgent production stoppage: request breakdown support
- New operator on shift: book training support
- Changeover or quality issue: ask for setup help
What to include in your service request
The more practical detail you give us, the quicker we can help. Please keep it simple and specific. A clear description of the fault often saves a wasted trip, especially when a site is in a busy industrial area or on a tight production window.
- Your company name and contact person
- Site location and suburb
- Press model or press type if available
- Fault description, error messages or symptoms
- What changed before the problem started
- Whether the issue affects print, rewinding, finishing or setup
If the issue is linked to coastal humidity, dust, load-shedding or inconsistent substrate handling, say so. Those details matter when we advise on drying, static, registration, plate mounting or finishing setup.
Press installation and commissioning support
When a new narrow-web flexo label press arrives, the first days on site matter. Our installation and commissioning support is there to help get the press into production properly, with attention to alignment, setup checks and operator familiarisation. We work with converters who need a clean handover from delivery to first jobs.
We also help with startup production support if the first runs need tuning. That may include practical guidance on registration, web path checks, basic finishing setup and how to handle the first repeat orders. We do not overcomplicate it, we focus on getting the press ready for real work.
- Press Installation
- Press Commissioning
- Startup Production Support
- Production Consulting
Training for operators and shift teams
A well trained operator can spot issues early and keep waste down. Our operator training is built for real production floors in Gauteng and beyond, where the next job is waiting and the shift cannot stop for long. We cover practical press handling, safe working habits, setup routines and basic checks before production starts.
Training is useful for new staff, relief operators or teams that need a refresher after a busy season. We can also support supervisors who want a clearer process for handovers between shifts. If your team is working around municipal power interruptions or generator changeovers, that can be included in the training discussion.
- Operator Training
- Plate Mounting Help
- Anilox Care
- Finishing Setup
Maintenance, breakdowns and spare parts support
Preventive maintenance is the easiest way to avoid avoidable stoppages. We assist with planned maintenance, inspection routines and practical advice for keeping key press components in good condition. If a problem has already stopped production, use the enquiry form and mark it as a breakdown request.
For urgent faults, give us the symptoms as they appear on the machine rather than guessing the cause. If you have changed substrates, inks or finishing requirements recently, mention that too. Small details can point us in the right direction faster than a long story.
- Preventive Maintenance
- Breakdown Support
- Remote Support
- Spare Parts Support
Support areas across South Africa
From our base in Spartan, Kempton Park, we assist converters across major production centres and surrounding industrial areas. If you are in Johannesburg, Pretoria, Durban, Cape Town or Gqeberha, send the enquiry form with your site details and preferred time for contact. We also support East Rand and Centurion operations where production schedules can be tight and equipment downtime costly.
For routine support, the right route may be remote advice first, then a site visit if needed. For new installations, training visits or maintenance planning, we will work through the steps with you and keep it practical.
- Kempton Park Support
- Johannesburg Support
- Pretoria Support
- Durban Support
- Cape Town Support
- Gqeberha Support
- East Rand Support
- Centurion Support
How to get help fast through the enquiry form
To speed things up, use the contact page enquiry form and choose the reason that fits best. If the matter is technical, mention the press and the fault. If it is about service, say whether you need maintenance, setup or emergency support. If it is a general question, keep it short and direct.
Once we receive the details, the request is passed to the right team member, whether that is technical support, training, customer care or service coordination. That means you get a proper response without having to explain the same issue three times.
