How to Log a Service Request
Use the enquiry form on our contact page to send through your service request. Tell us what press you have, what is happening on the line, and whether you need breakdown support, a planned maintenance visit or a general press check. The more detail you give, the quicker we can route the job to the right person.
We support label converters in Johannesburg, Pretoria, Durban, Cape Town, Gqeberha, the East Rand and Centurion, as well as nearby industrial areas around Kempton Park. If the issue is urgent, say so clearly in your message and include the best time for a return call or site visit.
- Press model and line configuration if known
- Fault symptoms, alarms or print defects noticed
- Job status, such as set-up, running or stopped
- Location, access arrangements and site contact details
What We Cover on Site and Remotely
Our service work covers narrow-web flexo presses used for labels and related packaging work. We help with machine checks, fault finding, preventive maintenance, finishing setup, plate mounting help and production consulting. When a visit is needed, we come prepared to assess the problem, discuss the likely cause and recommend the next step.
Some matters can be handled remotely, especially where the issue is linked to settings, setup sequence, operator process or a recurring production fault. Other cases need a hands-on visit, particularly where there is a mechanical issue, register problem, drying concern or web handling fault that needs inspection at the press.
- Breakdown support and fault diagnosis
- Preventive maintenance visits
- Press checks after installation or relocation
- Remote support for setup and process questions
What Happens After You Submit the Form
Once your request comes in, we review the details and match it to the right support person. Aisha Patel handles sales enquiries, while Johan van der Merwe and Sibusiso Khumalo manage technical and service matters. If the job involves training or operator refreshers, Lerato Ndlovu may also be brought in so the support is practical and useful for your team.
We will confirm what information is still needed, then advise on the best way forward. That may include a phone discussion first, a remote session, or a site visit depending on the fault and the urgency. For production sites working through load-shedding or tight turnaround times, timing is important, so tell us if you have a window when the press can be stopped.
Prepare Your Press Before a Technician Arrives
A few simple steps can save time on site and help us get to the cause faster. Please make sure the press area is safe to access, the fault can be reproduced if possible, and the operator who saw the problem is available for a short handover. If the issue is linked to print quality, keep sample labels, waste strips or rejected rolls ready for inspection.
- Keep the latest production sample and any faulty sample
- Note the substrate, ink set and finishing process in use
- Record when the fault started and what changed before it began
- Make space around the press and keep the area clear for inspection
If you are in a coastal area such as Durban or Gqeberha, mention any humidity issues, as moisture can affect substrate behaviour, drying and finishing. Inland sites in Gauteng often face dust, power interruptions or schedule pressure, so those details also help us plan the visit properly.
Support for Maintenance, Checks and Startup Work
Not every service request is a breakdown. Many customers book planned maintenance, startup production support or a press check after a move, upgrade or long period of heavy use. These visits help keep output consistent and give your team confidence before a busy production run. We also assist with anilox care, plate mounting help and finishing setup where the line needs attention beyond the press itself.
For converters in Johannesburg, Pretoria, Durban, Cape Town and Gqeberha, regular service planning helps avoid last minute stoppages. It also gives us a chance to spot wear, setup drift or process issues before they become bigger problems. That can be especially useful when you are running short changeovers, mixed label work or jobs with demanding finish requirements.
Our Team and Service Areas
Flexography Printer is based in Spartan, Kempton Park and has supported label converters since 2008. Our team works across South Africa from the East Rand through to the major metro areas, with local support routes for Kempton Park, Johannesburg, Pretoria, Centurion, Durban, Cape Town and Gqeberha. The service request form helps us direct the right person to the right job without delay.
Thabo Mokoena leads the business as Managing Director. The wider team includes Aisha Patel, Johan van der Merwe, Lerato Ndlovu, Sibusiso Khumalo and Megan Naidoo, each focused on a different part of customer support, technical help and training. When you request service, you are getting a practical response from people who work with narrow-web flexo presses every day.
- Press installation and commissioning support
- Operator training and startup production support
- Breakdown support and spare parts support
- Preventive maintenance and production consulting
